How long does it take to get my books?
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What kind of equipment do you use to print my photo book?
We use professional high-quality digital printers that produce an exceptional, vibrant product.

What picture resolution do you recommend?
We recommend using images that measure in pixel size of 1600x1200 or greater. We have seen good results from pictures less than 1600x1200 but it depends on different criteria such as the lens on the camera, etc. Also any pictures taken from a 3 megapixel or greater camera should have no resolution problems.

I'm not getting any emails from your company?
We reply to every email we receive. If you don't see an email from us within 24 hours, please check your spam folder for it.

Why do you offer so many quantity discounts?
Most of our competitors will only give you a price break for only two quantity levels (1-30, 31+) We break down the pricing into more quantities to give you the best price for your quantity level.

Can you create my book, if I give you the images?
You must create your own book.

What types of payments do you accept?
We accept Visa, MC, Checks, Money Orders, and Paypal.

What are your payment terms?
We need the payment in full before we will print your books.

Is online ordering secure?
Yes, we interface with Verisign which provides the industry standard encryption.

Can I add more than one photo on my book?
Yes, the software provides you with many layouts allowing you to add multiple photos per book.

What finish options do you offer?
We currently offer one finish which is a standard gloss finish

Are the books printed full-bleed?
Yes, all books are printed full-bleed which runs the color to the very edge of the paper. There is no white edging on the paper.

I'm not happy with my printed books. Can I get my money back?
Your books are guaranteed to be free from manufacturing defects. If defects are found, we will replace your returned books at no charge. This does not include image placement or quality, dates, verbiage or any other issues arising from items which are under the control of the book project creator. If you are concerned about our quality or you want to make sure you didn't make any mistakes, we recommend starting off by ordering just 1 set of books.

Shipping Charges?
Shipping cost is only $5 per order. It doesn't matter if you order 1 set of books or 1,000, $5 is your cost for shipping. We use two carriers, USPS and FedEx. The carrier we use depends upon how many calendars you order. Next day air delivery is available for an additional charge.

Do you double check my book file?
No, you are responsible for checking your book file making sure your photos and captions, etc are correct. We also do not check for spelling errors or red-eye in photos. This is your responsibility.